Refund policy

Refund Policy for jogo-do-penalti.com

Introduction

At jogo-do-penalti.com, we are committed to providing a fair and transparent gaming experience. This Refund Policy outlines our procedures and rules relating to the refund of deposits and winnings.

Refund Eligibility

1. Deposits: Refunds on deposits are only available if the deposited funds have not been used for gambling activities.
2. Winnings: Winnings are not normally eligible for refunds. Exceptions can be made in cases of technical errors attributable to jogo-do-penalti.com.

Refund Process

1. Request Submission: To initiate a refund, please contact our customer support team with your account details and the reason for the refund request.
2. Verification: Our team will review your request and may ask for additional information or documentation.
3. Approval and Processing: If your request is approved, the refund will be processed back to the original payment method within 60 working days.

Limitations

1. Abuse of Policy: jogo-do-penalti.com reserves the right to refuse a refund in cases of suspected abuse of our refund policy, including, but not limited to, fraudulent activity or excessive refund requests.
2. Compliance with Laws: All refund requests will be processed in compliance with applicable laws and regulations.

Contact Information

For any questions about our Refund Policy, please contact our customer support team at info@jogo-do-penalti.com.